Short answer
Ask who will actually do the work, how they’ll find the real problem before proposing a fix, what they’ll measure before and after, whether the fee is fixed, and how the change will last after they leave. Then ask whether the program is spread over time or a one-time event, and whether your own leaders will teach any of it. The answers separate firms that change behavior from firms that run events.
The longer answer
A checklist you can use with any firm, including us:
- Who does the work: the partner you met, or a junior team?
- Do you diagnose before you prescribe?
- What will you measure, and when?
- Is the fee fixed for a defined scope?
- Is the program spaced over time, or a single event?
- Do our own leaders teach part of it?
- How will the change last after you leave?
- Can we start small and decide after we see a result?
Our answers: Russell, yes, at the start and at day 90, yes, spaced, yes, by certifying your leaders to teach it, and yes.